“Within Government the days of (paper-based) disconnected processes that lack customer insight and transparency are long gone now that relevant technology has become mainstream.” Unfortunately, this isn’t an actual quote yet. Fact is that governmental organizations are rapidly moving towards new ways of working to better support their processes and service their customers. Case Management has become a common theme in this fresh wind that is blowing through both central and local governmental organizations. Be it building permits, public participation, social benefits or other topics, when it comes to rapid and effective solutions to facilitate this new way of working, Documentum xCP is a key component. A grand example of a composition platform that excels in configurable, almost no code, solutions with superb user experience possibilities.